Philadelphia Soft Pretzel Co.

Refund Policy 

Under the following circumstances refund is possible.  The due amount will be charged back to the account.  All refunds are processed and submitted to the bank within 7 working days of receipt of your refund request.  Thereafter,  the bank will process the credit to your credit card.  The time frame for the credit to manifest in your credit card statement is defined  by the bank.

*   We offer a full refund,  if an instance were to arise in which an order is not fulfilled , although this is very rare.

*  We are not able to deliver your orders due to a product being out of stock.

*  Cancellation of Order see our Cancellation Policy.

 Cancellation Policy

For orders which need to be cancelled please note the following:

*  Orders are cancelable at any point up to Three (3) days prior to date of shipment by emailing us at phillysoftpretzels@hotmail.com or fax 303-463-4589. A confirmation notice will be sent back to you of the cancellation.

*  Orders placed that request shipment as soon as possible can be cancelled the same day the order was placed up until 3pm Mountain Time.  After this the product is comitted to baking and shipment cannot be cancelled.

*  Orders cannot be cancelled once they have been comitted to baking or are in the delivery process.

*  Orders cannot be cancelled once they have been attempted for delivery and can not be completed because the recipient is unavailable.

*  Orders that are placed with wrong information (i.e. wrong address)  that prevents direct delivery cannot be cancelled or refunded.

*  All transactions are final.

*  We reserve the right to refuse service that may contain bad language, insufficient or incorrect delivery details or do not comply with our policies.  In addition, all orders that fail our validation process will be automatically cancelled and notification will be sent to the email address or phone number provided.